Cancellations policy

How do I cancel my order?

If it is a COD order:

You can cancel your COD order any time prior to its shipment.

  • Registered customers can check the order details by clicking on “My Orders”.
  • Next Page will show you all your existing orders under Order Summary.
  • Click on the Purchase Id you want to cancel.
  • Click on “Cancel Order” next to your Order Id that you wish to cancel

If it is a Pre-paid order:

  • If you wish to cancel an order, please contact our Customer Support team and let us know the reason for it.
  • Our Subject Matter Experts will review the reason for your cancellation request and try to resolve the objective if possible.
  • If you still do not wish to continue with your order, we’ll cancel it without any further delay.
  • Once the order is cancelled, a confirmation email will be sent to your registered email ID.

How long will it take to process a cancellation request?

Once we receive a cancellation request, it will take maximum 48 hours to cancel the order. You will be notified of the same.

In case your order has been “Shipped”, we may take your cancellation request; however, we shall be able to process refund once we receive the cancelled items back from the courier.

If you opt for store credit as a refund, it will take 1-2 working days. You can use the amount for future purchases with us.

However, if you opt for having the money transferred back to the source of transaction,while we process the refund immediately and notify your bank, it usually takes up to 7-10 business days for your bank to process the refund and the same to reflect in your account. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by us.

Why did sparenkart.com cancel my order?

Your order can be cancelled due to any of the below reasons:

  • Technical issues related to pricing information.
  • Non-availability of the product(s).
  • Payment problem identified by Fraud Detection Department.

Note: We may put additional checks and verification or seek more information before accepting any order. We will contact you if all or a part of your order is cancelled or if additional information is required to accept your order.